Missing COVID Vaccination Record.

Posted on January 25th, 2022

Vaccinations in England

For issues with vaccination records from vaccinations received in England, patients should contact 119, and take the following steps:

• Call 119.
• Select option 1 (England).
• Select option 4 (To report an issue with your COVID vaccination record).
• Ask to speak to the Vaccination Data Resolution Service (VDRS). You should get a call back within 21 days.

The VDRS team will aim to contact the patient within 21 days. They will make three attempts to contact the patient (however this is not a number you can call into). If they are unsuccessful in contacting them, they will need to call 119 and make a new referral. The previous call will be closed after the three attempts to contact the patient.

FAQs for the Vaccine Data Resolution Service can be found here: COVID Vaccine Help
If any patient wishes to lodge a complaint regarding the VDRS service, then please can they email: england.contactus@nhs.net

Vaccinations not in England

There is a service in place also for vaccinations that have been received outside of England, of which information can be found at the following page: COVID Vaccination not in England

You can use this service if you:

• are aged 18 years old or over
• have an NHS number
• have received one of these MHRA-approved vaccines outside of England – Oxford/AstraZeneca (Vaxzevria), Pfizer/BioNTech (Comirnaty), Johnson & Johnson (Janssen) or Moderna (Spikevax)

There are currently a limited number of sites that are able to offer this service, however at the time of writing this is not offered by any of our Coventry and Warwickshire sites and any local patients wishing to access this may be required to travel to book one of these face-to-face appointments.