Appointment & Reception update

Posted on June 2nd, 2021

Our Reception remains open as it has through out the Pandemic. Following recent announcements we would like to make the following clear, to help you get the correct care.

What we ask of you, our patient.
1. Visit your GP surgery website and complete a confidential online form to request advice or treatment. You will receive a response as soon as possible, usually within two working days. Admin Matters normally take 3 working days. Online forms should not be used for very urgent medical problems.
2. If calling your surgery to arrange an appointment. You will usually be assessed by a clinician on the telephone first, with face-to-face care arranged if clinically needed. If you have a preference about how to access care you can discuss it with your practice. Please remember that to protect patients and staff the final decision on whether to see patients face to face will be based on clinical need.
3. If you walk into the practice, then you must adhere to social distancing; clean your hands and wear a face covering (unless you are exempt). Please don’t enter the practice if you have any Covid symptoms.
4. For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice 111.nhs.uk
5. Download the NHS App to order repeat prescriptions and get health advice.
6. Our staff in the surgery are here to help you and make sure you get the right treatment as quickly as possible. We aim to be polite, helpful and sensitive to our patients’ needs and concerns. In return we ask that all patients treat our staff with respect. We have a zero-tolerance policy to aggressive, violent or abusive behaviour against our staff which may result in patients being removed from our practice list and some cases we will choose to inform the police.